The ops person you can’t afford full-time
I build the same operations systems for small businesses that I used to build for fast-growing fintech companies.
Minus the price tag and the jargon.
What that looks like
Mostly, it is the boring stuff behind the scenes.
Billing and invoicing that runs itself
Getting paid should not be a weekly chore. I set up the plumbing so invoices go out, payments come in, and the numbers reconcile without you touching a spreadsheet.
Scheduling and intake without the back-and-forth
New enquiries land, get answered, and turn into booked work — on their own. No more eight emails to find a time that works.
The process, actually written down
The stuff that only lives in your head is the stuff that breaks when you take a week off. I get it out of your head and into something repeatable.
Your tools actually talking to each other
Most small businesses end up with six apps that all half-know the same thing, and a person in the middle retyping it. I connect them so the retyping stops.
A new hire useful in days, not months
Right now everything a new person needs to know lives in your head, so training means shadowing you for weeks. I turn it into something they can be handed on day one.
AI where it genuinely saves you time
Not because it is trendy. There are a handful of places it earns its keep in a small business, and plenty where it does not. I will tell you which is which.
Who you would be working with
I am Matt. I have spent the last decade-plus building the operations behind fast-growing fintech companies — the systems that keep payments moving, onboarding smooth, and nothing falling apart when a company suddenly doubles in size.
A few years back I started doing the same thing for my own small business, a tutoring company I run with my husband Doug. It worked. We doubled our revenue and got billing and admin off spreadsheets and sticky notes for good.
BernaTech is me bringing that know-how to other small businesses — the ones too busy keeping the lights on to stop and fix what is happening behind the scenes. No jargon, no year-long contracts, no pretending you need a whole department.
- 10+ yrs
- Operations in regulated financial services
- 28
- Countries in one product launch
- 2×
- Revenue at the small business I run myself
More here soon
This site is a work in progress. I am not.
The full version — services, pricing, the whole thing — is on its way. In the meantime, if something in your business is held together with tape and good intentions, tell me about it. First conversation is free and I will be straight with you about whether I can help.